Privacy Policy

Platinum Imports LTD

Privacy Policy

Platinum Imports LTD (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or use our services.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Company Information

Platinum Imports LTD
Registered Office: Grosvenor House, St Pauls Square, Birmingham, B3 1RB, United Kingdom
Website: www.platinumimports.co.uk
Email: info@platinumimports.co.uk

2. Information We Collect

We may collect and process the following information:

Personal Information

Full name
Company name
Email address
Telephone number
Business information
Shipping or import/export enquiry details

Technical Information

IP address
Browser type and version
Device information
Time zone settings
Website usage data
Cookies and tracking data

Communication Information

Messages submitted through contact forms
Consultation requests
Email correspondence

3. How We Use Your Information

We use your information to:

Respond to enquiries and provide customer support
Deliver import/export consultancy services
Improve our website and services
Send relevant business communications
Manage consultations and client relationships
Comply with legal and regulatory obligations
Prevent fraud and maintain website security

We only process personal data where we have a lawful basis to do so under UK GDPR regulations.

4. Legal Basis for Processing

We process personal information under one or more of the following lawful bases:

Consent
Contractual necessity
Legal obligation
Legitimate business interests

5. Sharing Your Information

We do not sell or rent your personal information.

We may share information with:

Professional service providers
Logistics and shipping partners
Legal or regulatory authorities where required
IT and website service providers

All third parties are required to respect the security and confidentiality of your data.

6. International Data Transfers

As an international trade consultancy business, some information may be transferred outside the United Kingdom where necessary for providing services.

Where data is transferred internationally, we ensure appropriate safeguards are in place in accordance with UK data protection laws.

7. Data Security

We implement appropriate technical and organisational measures to protect your information against:

Unauthorised access
Loss or misuse
Alteration
Disclosure

However, no internet-based system can be guaranteed to be completely secure.

8. Data Retention

We retain personal data only for as long as necessary to:

Fulfil the purposes it was collected for
Comply with legal obligations
Resolve disputes
Enforce agreements

9. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your information
Object to processing
Request restriction of processing
Request data portability
Withdraw consent at any time

To exercise any of these rights, please contact us at:
info@platinumimports.co.uk

10. Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

Cookies may include:

Essential website cookies
Performance and analytics cookies
Functional cookies

You can control cookies through your browser settings.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

Users should review the privacy policies of third-party sites independently.

12. Marketing Communications

We may occasionally send business-related updates or marketing communications where permitted by law.

You may opt out of receiving marketing communications at any time by contacting us or using unsubscribe options where available.

13. Children’s Privacy

Our services are intended for businesses and individuals aged 18 years or older. We do not knowingly collect information from children.

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

15. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Platinum Imports LTD
Grosvenor House, St Pauls Square, Birmingham, B3 1RB, United Kingdom
Email: info@platinumimports.co.uk
Website: www.platinumimports.co.uk

16. Regulatory Authority

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Website: https://ico.org.uk